NEW DELHI: A mobile app “CPGRAMS” was introduced for the people to register governance-related grievances by Minister of State for Personnel, Public Grievances and Pensions Jitendra Singh.
“A Quick Response (QR) code has been provided on the portal which can be scanned on to the smart phone after which the grievance can be sent from the phone directly on to CPGRAMS”, Minister of State for Personnel, Public Grievances and Pensions Jitendra Singh said.
The app will be helpful for the people as almost everyone use mobile app as mobile phones are the easiest way of communication now-a-days.
“This is another step towards translating Prime Minister Narendra Modi’s vision of ‘ART of Governance’ as spelt out by him, with A for Accountability, R – Responsibility and T- Transparency, forming the bedrock of the government,” the minister said.
Through CPGRAMS, people are getting a platform for the redressal of their grievances.
Singh said the goal is that the administration should be citizen-centric, transparent and responsive. “More than six lakh public grievances have been settled since the NDA government assumed office,” he said.
“DARPG is also carrying out analysis of the grievances and a systematic response is being worked out on how best to address the grievances”, he said.
With this app, people can also track the grievance status.